Troubleshooting


Troubleshooting & How-To Videos

Troubleshooting Steps

NOTE: The model currently shipping (Model# KSC-US-1201) requires a neutral wire for proper installation.

 

PROBLEM

CAUSE

WHAT TO DO

Various.

Various.

Reset the switch by cycling the power at the circuit breaker or by inserting a plastic-coated paperclip into the reset hole located in the top-right corner [#8] of the Mode Selection cavity.

Switch does not seem to work and Status Light does not illuminate (neither green nor red) when switch is in Sabbath Mode.

Wiring fault or switch malfunction.

Recheck wiring for proper installation and secure connections.

Switch does not seem to work and Status Light does not illuminate (neither green nor red) when switch is in Sabbath Mode.

Reset switch is stuck in pushed position.

Reset the switch by inserting a plastic-coated paperclip into the reset hole located in the top-right corner [#8] of the Mode Selection cavity. You should feel a tactile “click”.  Otherwise: 1)disconnect power; 2)remove the front bezel by applying slight pressure onto its side; 3)ensure reset button is not stuck in pushed position (stuck under metal bracket); 4)reinstall front bezel and retest switch. WATCH VIDEO

Attached light fixture does not turn on/off immediately; Status Light changes from green to red several times before fixture turns on/off.

Usage of the switch in Sabbath Mode.

This is the expected behavior in Sabbath Mode.  The fixture should turn on/off immediately when the switch is used in Normal Mode.

Attached light fixture does not turn on/off at all but Status Light is either green or red when switch is in Sabbath Mode.

Faulty Load.

Ensure that the attached load is not burned out; Check fixture for bad connection.

Unexplained erratic behavior.

Faulty Site Wiring.

Ensure proper site wiring, including functional AC Neutral.  Reset the switch as described above.

Status Light is not illuminated as expected.

Switch malfunction.

If the Status Light is green or red in Normal Mode, or if it is not regularly cycling between solid green and solid red in Sabbath Mode, discontinue use and contact us.

 

After reviewing these resources, if your problem is still not resolved, you may request support for further assistance. For non technical inquiries, please contact us instead.

 

See also the related FAQs:

Support

Are installation/troubleshooting guides available online?

Yes.  Installation guide/video here.  Troubleshooting assistance here.

 

Is three-way switching supported?

Currently, three-way switching (3-way or master/slave switching) is not supported in our models.

 

 

The switch is not working, I have a problem, etc.

If the switch has never been installed properly, please see here.  If you’re experiencing problems after the switch has been installed, please see here.

 

Is the KosherSwitch® Classic UL certified?

Yes.  Our production units are UL® Listed / UL Certified with a cULus safety certification covering the USA and Canadian standards.  See here for details.

 

Are your products for 120V or 220V? Are they available for use in the United States/Canada? In Israel and Europe?

Our flagship products are for the 120V Americas market.  Israeli and European (220V) products will launch in the future.

How easy is it to install a KosherSwitch® ? How do you program/configure it?

The KosherSwitch® Classic is easy to install, and there’s nothing to program or configure.  There are several wires protruding out of the switch.  Simply attach those wires to the wires that are currently in the wall (some models require an available A/C neutral wire) using the included “wire nuts”.  See here for the installation guide and video.

Do we need to change our wiring, anything inside the wall, or our wallplate?

The KosherSwitch® Classic does not require changing any wiring, since it attaches to the existing in-wall wires. (Note that some versions of our switch require an A/C neutral wire in the wallbox.)  It is designed to fit most electrical/junction boxes and wall cutouts.  It fits perfectly within standard decorative wallplates such as the Leviton® Decora® style plates, which are the type of wallplates found in many homes and institutions.  For those locations were the traditional “toogle switch” wallplates are used, only the wallplate would need to be replaced (these are widely available in various configurations and are inexpensive). Note: Wallplates are not included with our products.

As I used the switch, the Status Light changed from green to red!

In our usage section,  we explain that one should use the KosherSwitch® on Shabbat and Yom Tov only when the Status Light is green, but not when it’s red.  In reality, the device continues to be dormant for the entire duration of the Status Light’s green and red cycle.  Only at the very end of the red cycle does the device become active.  So flicking the on/off button as the Status Light is changing from green to red is of no consequence.

We are manufacturers/product developers. Is there a way to integrate your technology into our product mix?

Certainly, depending on the types of solutions you require.  Please visit our licensing section and contact us so that we can evaluate a feasible arrangement.

 

Available Now!

KosherSwitch® Classic Wall Switch
KosherSwitch® Classic Wall Switch

Videos of Interest

Featured Shiur/Lecture

Rabbis & Poskim

HaGaon R Pinchas Zabihi Analyzing the KosherSwitch
HaGaon R Pinchas Zabihi Analyzing the KosherSwitch
HaGaon Rabbi Noach Isaac Oelbaum Analyzing the KosherSwitch
HaGaon Rabbi Noach Isaac Oelbaum Analyzing the KosherSwitch
HaGaon Rabbi Avigdor Nebenzahl Analyzing the KosherSwitch prototype
HaGaon Rabbi Avigdor Nebenzahl Analyzing the KosherSwitch prototype
Rabbi Mordechai Hecht Analyzing the KosherSwitch
Rabbi Mordechai Hecht Analyzing the KosherSwitch

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