Warranty Info

LIMITED ONE-YEAR WARRANTY

 

If within the warranty period specified, this product fails due to a defect in material or workmanship, KosherSwitch Technologies, Inc. (“KSTI”) will repair or replace it, at its sole option, free of charge. This warranty is extended to the original retail purchaser (and original owners receiving the product directly from KSTI without purchase pursuant to a Referral Rewards Program or another official authorized promotion) only and is not transferable. This warranty does not apply to the following  Excluded Losses: (a) damage to units caused by accident, dropping or abuse in handling, acts of God or any negligent use; (b) units which have been subject to unauthorized repair, opened, taken apart or otherwise modified; (c) units not used in accordance with instructions; (d) damages exceeding the cost of the product; (e) sealed lamps and/or lamp bulbs, LED’s and batteries; (f) the finish on any portion of the product, such as surface and/or weathering, as this is considered normal wear and tear; (g) transit damage, (h) misuse, abuse, or improper or incorrect repair, or damage from improper wiring or installation, damage resulting from improper installation, nor initial installation costs, removal costs, or reinstallation costs.  The purchaser assumes and will hold harmless KSTI in respect of all such Excluded Losses.

 

There are no user serviceable parts within KSTI products: DO NOT OPEN OR ATTEMPT TO OPEN OR OTHERWISE ATTEMPT TO SERVICE any KSTI product.  Electrical shock, fire, death or serious injury may result from attempting to service and/or use a product that has been subjected to tampering.

 

KSTI WILL NOT BE LIABLE FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES. THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS OR IMPLIED WARRANTIES. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED AND WAIVED, AND  IF WAIVER  IS NOT PERMITTED UNDER APPLICABLE LAW THEN THE SAME ARE MODIFIED TO EXIST ONLY AS CONTAINED IN THIS LIMITED WARRANTY, AND SHALL BE OF THE SAME DURATION AS THE WARRANTY PERIOD STATED ABOVE.  KSTIS LIABILITY ON ANY CLAIM FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE MANUFACTURE, SALE, INSTALLATION, DELIVERY, OR USE OF THE PRODUCT SHALL NEVER EXCEED THE PURCHASE PRICE OF THE PRODUCT.

 

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

 

Warranty service is available by either (a) completing a warranty claim on line at www.KosherSwitch.com and receiving a return merchandise authorization number (“RMA”) from KSTI, and, after receiving such an RMA, returning the product by mail, postage pre-paid, within sixty (60) days to KSTI, or (b) in lieu thereof, returning the product to the dealer from whom the unit was purchased. This warranty is made by: KosherSwitch Technologies, Inc.

 

 

See also the related FAQs:

Support

Are installation/troubleshooting guides available online?

Yes.  Installation guide/video here.  Troubleshooting assistance here.

 

Is three-way switching supported?

Currently, three-way switching (3-way or master/slave switching) is not supported in our models.

 

 

The switch is not working, I have a problem, etc.

If the switch has never been installed properly, please see here.  If you’re experiencing problems after the switch has been installed, please see here.

 

Is the KosherSwitch® Classic UL certified?

Yes.  Our production units are UL® Listed / UL Certified with a cULus safety certification covering the USA and Canadian standards.  See here for details.

 

Are your products for 120V or 220V? Are they available for use in the United States/Canada? In Israel and Europe?

Our flagship products are for the 120V Americas market.  Israeli and European (220V) products will launch in the future.

How easy is it to install a KosherSwitch® ? How do you program/configure it?

The KosherSwitch® Classic is easy to install, and there’s nothing to program or configure.  There are several wires protruding out of the switch.  Simply attach those wires to the wires that are currently in the wall (some models require an available A/C neutral wire) using the included “wire nuts”.  See here for the installation guide and video.

Do we need to change our wiring, anything inside the wall, or our wallplate?

The KosherSwitch® Classic does not require changing any wiring, since it attaches to the existing in-wall wires. (Note that some versions of our switch require an A/C neutral wire in the wallbox.)  It is designed to fit most electrical/junction boxes and wall cutouts.  It fits perfectly within standard decorative wallplates such as the Leviton® Decora® style plates, which are the type of wallplates found in many homes and institutions.  For those locations were the traditional “toogle switch” wallplates are used, only the wallplate would need to be replaced (these are widely available in various configurations and are inexpensive). Note: Wallplates are not included with our products.

As I used the switch, the Status Light changed from green to red!

In our usage section,  we explain that one should use the KosherSwitch® on Shabbat and Yom Tov only when the Status Light is green, but not when it’s red.  In reality, the device continues to be dormant for the entire duration of the Status Light’s green and red cycle.  Only at the very end of the red cycle does the device become active.  So flicking the on/off button as the Status Light is changing from green to red is of no consequence.

We are manufacturers/product developers. Is there a way to integrate your technology into our product mix?

Certainly, depending on the types of solutions you require.  Please visit our licensing section and contact us so that we can evaluate a feasible arrangement.

Available Now!

KosherSwitch® Classic Wall Switch
KosherSwitch® Classic Wall Switch

Videos of Interest

Featured Shiur/Lecture

Rabbis & Poskim

HaGaon Rabbi Avigdor Nebenzahl Analyzing the KosherSwitch prototype
HaGaon Rabbi Avigdor Nebenzahl Analyzing the KosherSwitch prototype
HaGaon Rabbi Yehoshua Neuwirth (Shemiras Shabbos Kehilchasa) Analyzing the KosherSwitch prototype
HaGaon Rabbi Yehoshua Neuwirth (Shemiras Shabbos Kehilchasa) Analyzing the KosherSwitch prototype
HaGaon R Pinchas Zabihi Analyzing the KosherSwitch
HaGaon R Pinchas Zabihi Analyzing the KosherSwitch
HaGaon Rabbi Chaim Tzvi Shapiro
HaGaon Rabbi Chaim Tzvi Shapiro

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